Help centre
How to do it in Accmerio.
The Accmerio user guide, chapter by chapter: what each page is for, how to do each task and what to check before you save.
Start here
What this is, the first day, finding your way, and the accounting you need.
- About this guideWhat Accmerio is, how this guide is organised, and how to read it.
- Getting helpAsk Accmerio for help from inside the workspace, follow each request to the end, book a call with the support team, and read the terms of use and privacy notice.
- Your first dayWhat Accmerio sets up for you, and the order to set up everything else so the books are right from the first entry.
- Finding your way aroundThe sidebar, switching company, the ⓘ explanations, and the searchable pickers every form uses.
- The accounting you needDouble entry, debit and credit, the five kinds of account, accrual and cash, and why nothing is ever edited — in plain words.
- DashboardWhat is waiting on somebody, and where the books stand today.
Sales
Customers, the catalogue, invoices, and who owes you.
- CustomersWho you invoice, and on what terms — which decides every invoice's due date.
- ItemsWhat you sell and buy, priced and coded once, so every invoice line fills itself in the same way.
- InvoicesRaise, approve, send, delete and void invoices, make proforma invoices — and see what each does to the books.
- Credit NotesCredit a customer for returns, overcharges or discounts agreed after invoicing, and apply the credit to their invoices.
- Receivables Aging ReportWho owes you, and how late they are — the list to chase from.
Purchases
Suppliers, bills, and who you owe.
- SuppliersWho you buy from, and when their bills fall due.
- BillsEnter what suppliers invoice you, approve it, and pay it later — including equipment you buy.
- Debit NotesRecord a supplier's credit — returns, rebates, overcharges — and apply it to the bill it reduces.
- Payables Aging ReportWho you owe, and when it falls due — the list a payment run is built from.
Procurement
Enquiries, quotations and customer LPOs, supplier LPOs, stock, delivery orders and their signatures, and the invoices made from them.
- ProcurementTake a customer's request from the first enquiry to the money in the bank — quotation, their LPO, stock or a supplier LPO, a signed delivery order and the invoice…
- Setting Procurement upWhat to check before the first enquiry, in the order it has to happen, and who does each step.
- Orders and the customer's LPORegister an enquiry, send the quotation, record the customer's LPO, and follow the order through stock, delivery and payment — all on one page.
- Supplier quotationsAsk several suppliers for their prices — by email, by a link they answer themselves, or on the phone — compare them line by line, choose, and raise the supplier…
- Supplier LPOs and goods receivedBuy what orders are short of, or restock; have LPOs above your limit approved; record what arrives; and hand the supplier's invoice to the accountant as a draft…
- Delivery orders and signaturesSend the goods with a delivery order that carries no prices, get the customer's signature on it — on your phone, through a link or on paper — and bring back what…
- Invoicing and getting paidTurn signed delivery orders into the customer's invoice — by hand, as a draft on signature, or issued on signature — and record the money, or the cheque, when it…
- StockEvery item you sell or buy — the same list as Sales › Items — with its selling and buying price, the margin they make, and what is on hand, reserved and free at…
- Procurement reportsHow enquiries are turning into orders, what the orders made, what is still owed to customers, what is running low, and what the stock is worth.
- People and access in ProcurementProcurement's people are given access on Accounting's own Users and Access screen, in the same view as everybody else — by the Owner, an Administrator, or whoever…
- Procurement setupHow your company runs its order flow — credit, buying, stock, signatures and invoicing — and, for whoever keeps the books, where invoices and bills from…
Banking
Money in and out, post-dated cheques, equity and loans, bank accounts, statements, and reconciliation.
- Receipts and PaymentsRecord money actually moving in or out of a bank or cash account — against an invoice or bill, directly, split over several accounts, or between your own accounts.
- Post-dated ChequesKeep the cheques customers hand you and the cheques you write — in hand, deposited, cleared or bounced — beside the books, and turn each into a receipt or a…
- Equity and LiabilitiesCapital the owners put in, loans the company takes and repays, and money the owners take out — none of which is income or an expense.
- Account StatementsDownload a statement of any account, or of the money through your bank accounts, as PDF, Excel or CSV.
- Bank AccountsAdd the company's bank, cash and card accounts, set their opening balances, import statements, and move money between them.
- ReconciliationMatch the bank's statement lines to your entries, and see exactly why the two differ.
- IntegrationsSee every outside service connected to the company, whether each is working, and open one to manage it.
- Network International / N-GeniusRecord card payments from your N-Genius merchant account against your invoices, handle the ones that need you, and record what Network pays into your bank.
Accounting
The chart of accounts, journals, schedules and periods.
- Chart of AccountsThe list of accounts every amount is recorded in — add, arrange, archive and inspect them.
- JournalsEvery entry in the ledger in one list, manual journals for genuine adjustments, and how to correct a posted entry.
- Recurring SchedulesRules that raise the same invoice, bill or journal on a timetable — with a preview of exactly when.
- Periods and the lock dateThe financial years and months you post into, closing a month, and locking finished periods.
- Opening BalancesBring in what a company owned, owed and was owed when it moved to Accmerio from another system.
- Import from Other SoftwareBring a company's books across from QuickBooks, Xero, Zoho Books, Tally, Sage, Odoo or a spreadsheet, proved against the old system before anything posts.
Assets
The fixed asset register and depreciation.
Tax
The UAE VAT Return.
- VAT and the VAT ReturnThe seven VAT treatments, how VAT is recorded and self-assessed, how to prepare, download, file, pay and amend Form 201, TRN checks, and the registration threshold.
- Corporate TaxYour corporate tax registration and status, how each account counts, and each year's tax worked out line by line, posted, filed and amended.
Payroll
Employees, gratuity, pensions, pay runs and WPS.
- EmployeesThe people, their contracts, the regime that decides gratuity or pension, and what they would be owed today.
- Pay Runs and WPSPreview what payroll costs, create and approve a run, post it to the ledger, generate the WPS salary file, and record the salaries as paid.
- Payroll ImportBring payroll in from the system that ran it before: your people, their pay, the balances they carry and what they were paid — every row previewed, nothing posted.
Reports
The trial balance, ledger, profit and loss, balance sheet and cash flow.
- Trial BalanceEvery account's balance at one date, debits beside credits — the first check that the books are sound.
- General LedgerEvery movement on one account, newest first, with the balance after each.
- Profit and LossWhat the company earned over a period, what it cost to earn it, and how that compares with before.
- BudgetsWhat the company planned to earn and spend, month by month, and the Profit and Loss set against it.
- Balance SheetWhat the company owns and owes at one date, and the check that it balances.
- Cash FlowWhere the money actually went, and whether that explains the change in the bank.
- Cash ForecastThe next thirteen weeks of money in and out, worked out from the books, with lines of your own for what they do not know.
- Project ReportsA feasibility study or business plan for a new venture or a bank loan: projected statements, loan schedule, corporate tax, ratios and break-even, year by year,…
- Modification RegisterEverything edited, deleted or voided after it posted — receipts, payments, invoices, bills and transfers between your accounts: what changed, why, and who made the…
- Audit TrailEvery change the books record — who made it, when, and to what — in a chain that shows whether anything was altered afterwards. Filter it, check it and download it.
Workspace
Company Settings, people, document design, security and branches.
- Company SettingsThe company's details, VAT registration, what cannot change, payment methods and where their money lands, where transport money lands, the sidebar, and resetting…
- People and AccessInvite people, choose their role, adjust what one person may do, set an expiry, and remove access.
- Users and AccessRoles you define yourself, what each person may see and do, giving an employee a sign-in, and two-factor authentication.
- TrackingTwo tags for the books — Project and Branch, or whatever you rename them to — picked on invoices, bills, journals and split receipts and payments, and filtered on…
- Document TemplatesDesign how quotations, proforma invoices, tax invoices, credit notes, receipts, simplified tax invoices, purchase orders and statements look — choose a finished…
- SecurityWhere people may sign in from, session length and trusted devices. Two-factor authentication is on Users and Access.
- My profileYour own name, photo, mobile number, timezone and password.
- Branches and group companiesAdd a Branch or group company under a company you already own.
- Export & Data APITake a complete copy of the company's books in a file, or let another system read them with a read-only key.
Marketplace
Plugins that connect Accmerio to services your company already uses.
Apps
Apps AccountHouse built for your company: opening them, their settings and who may use them.
Documents
Quotations, purchase orders and statements from your own records, Document History and the AI Builder.
- DocumentsMake quotations, proforma invoices, purchase orders and statements from your own records, print them on your own designs, send them, and turn them into draft…
- Document HistoryFind any quotation, proforma invoice, purchase order or statement, see what happened to it, and act on it from the list.
- AI BuilderDescribe a quotation, purchase order or statement in your own words, and review what the AI Builder prepares from your records.
Agency
For accounting agencies and freelance accountants: the client companies you keep books for, and opening them.
- AgencyRun an accounting agency from your own company: see the companies you keep books for, and open each one from the company switcher.
- Client companiesSet up a client company, record what you do for it and who leads it, and open it to work in its books.
- DeadlinesSee what falls due across the client companies you have access to, by date, and get it by email every Monday.
- The agency's teamGive people in your agency an agency role, without giving them your agency's own books.
- Agency setupSee how many client companies the agency may have, and arrange the Agency menu.
- Working with an accounting agencyFor a company: ask an accounting agency to keep your books, answer one that asked you, and end it.
Retail
Running a shop: products, stock, goods received, the tills, returns, register sessions and what reaches the books.
- RetailRun a shop from Accmerio: products, stock, tills, returns and the daily close, with every sale in your books.
- The tills: Retail POSSell at a Sales till and receive goods at a Registration terminal: opening the register, scanning, taking payment, customers and points, store credit and gift…
- ProductsKeep the list of what the shop sells: prices, VAT, categories, barcodes, pictures and suppliers, a price for each store or for a later date, batch and serial…
- StockSee what is on hand and where, every movement that changed it, and record opening stock, a count or a write-off.
- ReceivingRecord goods that arrived from a supplier, with or without a purchase order, put them into stock at their cost, draft the supplier's bill from the receipt, and…
- BuyingWrite purchase orders and see what has arrived against them, send goods back to a supplier, see what to order next and how each supplier delivers.
- TransfersMove stock from one place to another, inside a store or between two, receive what arrived and write off what did not.
- Stock countsCount what is really on the shelf on a sheet, hand it in, and have the differences reviewed and approved before any stock changes.
- Batches and serial numbersSee the batches you hold and when each goes out of date, write off what has expired, and find where any one serial number is.
- SalesRead every sale the tills took and its receipt, void one made by mistake, email a receipt to a customer who asks, and pay the refunds owed to customers.
- PromotionsSet up offers the tills work out for themselves, give them coupon codes, and try a basket against them before they run.
- CustomersKeep the shop's own customers with their points and store credit, set how points are earned and used, and see the gift cards the tills have sold.
- Online ordersTake an order to be collected or delivered, hold its goods, pick it, hand it over as a sale, or cancel it.
- Register sessionsFollow each till from the float it opened with to the count it closed on, accept a cash difference a cashier closed with, send a session to the books, and see what…
- Card settlementsRecord what a card provider paid your bank and what it kept, match it to the card payments the tills took, post it, and see the card money that has not arrived.
- AlertsAnswer what the tills asked the office for: help, a complaint, a price to check, an equipment problem, and see a sale a till set aside.
- BooksSee every entry Retail has sent to the ledger, why one was refused, and send it again.
- Retail reportsRead what the tills sold over a run of days, grouped eight ways, and the management reports: what is selling, what is not, what was lost and who did what.
- Stores and tillsSet up the stores you sell from, the places stock sits, the registers, and the devices that may sell or receive.
- People and accessGive and change Retail roles, see which tills each person opens and what they see, say which stores they work in, and set your own approval PIN.
- Retail setupSet how the company sells, choose its edition, choose the accounts Retail posts to, and arrange the Retail sidebar.
Reference
Routines, troubleshooting, roles, the glossary and known limits.
- Month-end and year-end routineThe checklist that keeps the books right, in the order to do it.
- TroubleshootingWhat a message or a wrong-looking figure means, and what to do about it.
- Roles and permissionsWhat each role may do. A role is a set of permissions, not a job title.
- GlossaryAccounting and UAE words used in this guide, in plain language.
- Known limitsWhat the product does not do yet, and what to do in the meantime. This list shrinks as features ship.
Your next step
Let’s put your business in the picture.
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