Messages you may see
| Message | What it means | What to do |
|---|---|---|
| No accounting period covers … Open the financial year it belongs to on Periods first. | The date is after the last period that exists | Check the date. If it is right, press Open the next financial year on Periods |
| … is closed. Reopen it, or post to an open period. | The month has been closed | Someone who can close periods reopens it on Periods, or use a date in an open month |
| The books are locked up to … | The date is on or before the lock date | Use a later date, or ask someone who can close periods |
| Debits and credits do not balance — out by … | A journal's two sides differ | Check each line; the amount out by points to the mistake |
| A bill with this supplier's document number already exists | The same supplier invoice was entered before | Open the existing bill rather than paying twice |
| This account has no format yet | The bank's column mapping has not been set up | Choose the CSV, press Set up the format, check the columns and save — see Bank Accounts |
| Row … could not be read | The statement format reads a column as the wrong thing | Open New format and check the date column and How dates are written |
| Leave … out of the trial balance and enter it under Open receivables | Accounts Receivable or Payable was typed into the opening trial balance | Remove that line; enter each unpaid invoice or bill in steps 3 and 4 of Opening Balances |
| Opening Balances are already posted as … | The start date cannot move while opening entries exist | Reverse the opening entries on Journals first |
| Pay run … was already paid on … | Its salary payment is already recorded | Open the run; if that payment was wrong, Undo payment and record it again |
Figures that look wrong
| What you see | Likely cause | Where to look |
|---|---|---|
| The trial balance or balance sheet does not balance | A problem in the ledger itself | Contact Accmerio support — this should never happen, and a figure should not be filed until it is explained |
| Depreciation is missing from the profit and loss | Runs are owed | Fixed Assets › Depreciation — the banner lists owed periods |
| The asset register does not tie to the ledger | A category wired to the wrong accounts, or an asset whose cost never posted | Fixed Assets › In the ledger — the row under the category says why |
| An account shows unusual side | Often a coding mistake; sometimes real (an overdraft) | Open the account's General Ledger |
| The Receivables Aging Report differs from the balance sheet | A manual journal posted straight to Accounts Receivable | General Ledger for 1100 |
| Profit looks too high | Costs not entered yet, depreciation owed, or capital recorded as income | Bills, Depreciation, and Equity & Liabilities |
| A filed VAT Return no longer matches the ledger | An entry was posted into the period after filing | This is expected — Amend the return |
| The bank rejects the WPS file | Missing employee bank or labour details, or the file was re-saved | Each employee's labour card number, IBAN and routing code; download the file again |
A button or page is missing
- Check Who can use it at the top of that page's chapter — your role may not include it. An Owner or Administrator can change your role or grant the permission on People and Access.
- The section may be hidden in Settings › Sidebar, or not enabled for the company.
- Some actions only appear in some states: Approve only on a draft, Generate file only on an approved pay run, Record salary payment only on a posted pay run, Apply to an invoice only on an approved credit note with credit left, Reverse this run only on the newest posted run.